Returns & Exchanges
All Escort Detectors and Accessories purchased factory direct are backed by a 30-day money-back guarantee. If you're not absolutely delighted with your purchase, you may return it for an exchange or refund. To return an item within this period, simply ship the item back, insured with tracking, to:
5440 West Chester Rd.
West Chester OH 45069
Order: (your order number here)
Please include a note with your contact information, and write your order number, found on your shipment confirmation, on the outside of the package. Due to the mandated shut down from March 24-July 8th, refunds may take longer than usual as we work to take care of so many customers. We appreciate your patience.
If you need to exchange a product, please return the item (instructions above) for a refund and make a new purchase for the item that you need. This will afford you the fastest service.
For troubleshooting help, please call us at 800-543-1608, option 2 on the menu. Customer Service Agents are available, and working remotely. Please be advised that our hold times may be longer than usual, and at times extensive. We are doing everything we can to adjust for unprecedented call volumes. We appreciate your patience during this time.
*This update was posted on July 22, 2020.