ESCORT's Response to COVID-19
Our thoughts go out to everyone who have been impacted by the COVID-19 illness. Like everyone, we are doing our best to adapt to these unprecedented times.
We would like to assure you that we are still fully operational for online purchases and shipping, although Escort trade-ins refunds may take longer than usual. We are operating in line with guidance from local, state, and federal authorities in order to ensure the health and safety of all employees. We have many of our workforce working remotely and have a reduced team working in operations to continue to deliver products. The team working in operations has modified processes to support social distancing, with tools to support protection like masks and gloves. We also have a disinfecting cleaning process being performed regularly to protect our team.
Our commitment to you:
- Products: We will continue to provide top quality products to ensure customers can drive safer and more aware.
- You can still safely shop with us 24/7: Our websites and eCommerce functions all remain live and you can rest assured that your order will be processed as quickly as it has in the past.
- As always, we are here to help: Our Customer Care team is working remotely and ready to help whenever you need it. Please call us at 800-543-1608 during our hours of Monday-Friday, 9am-5:00pm EST. (Due to high call volumes, our wait times may be longer than usual and phone lines may close earlier than posted times in order to accommodate those already waiting in queue).
We thank you for your patience and understanding during this unprecedented time. Please continue to stay safe and healthy. We’ll get through this together.
The entire team at ESCORT